Mike Nicodemus

Mike Nicodemus

Vice President of Cremation Services 

NFDA

Biography

Mike Nicodemus currently serves as Vice President of Cremation Services for the National Funeral Directors Association (NFDA) and is the former Vice President of cremation operations at Hollomon-Brown Funeral Homes in the Tidewater, VA area with a 60% cremation rate consisting of nine funeral homes. Mike is President of Nicodemus & Associates LLC Consulting Services. He is a Past President of the Cremation Association of North America (CANA) and served as Chairman of their Crematory Operations Certificate Program (COCP) for eight years. He currently conducts the NFDA Certified Crematory Operators (CCO) program. Mike also serves as a member of the Board of Directors of the Pittsburgh Institute of Mortuary Science where he is an alumnus. He is licensed to practice in three states which includes Virginia, North Carolina, and Pennsylvania. Mike is a highly sought after speaker on the National and State levels and has been retained in numerous lawsuits as an expert witness in various cremation cases for funeral homes and crematories. He is the co-author of the NFDA Certified Crematory Operations Manual and the author of the Cremation Operations Manual published by Kates-Boylston and has been featured or quoted in numerous articles including, USA Today, Time, Newsweek, CNN, ABC News, BBC News, Boston Globe, and the New York Times.

Your Funeral Home has a Website…Is It Any Good?
What Does it Tell Your Customers About Cremation?

1 hour “C” Professional Development CEU

This program speaks for itself with statistical information on today’s consumer and how they view a company’s website. Does it tell them what they want to know about cremation, or does it just give a few details so the family will choose burial over cremation? This 1-hour program moves at a fast pace and lets you become your own consumer advocate by looking at your own website to determine why a family would choose you over your competitor. It’s a e-commerce world and funeral homes are no different when it comes to outlining your services.

Register

Live webinar on May 21 • 2:00 PM

Webinar available for download for paid registrants the following Monday.


Bringing Ritual to Cremation Arranging

1 hour “C” Professional Development CEU

Long gone are the days of using the family funeral  home  because it’s the closest, most respected, or it’ s the name you knew growing up. Today’ s families are looking for the best value for the best price. If you want to take your funeral home to the top and provide client families with  exceptional service, then it’ s time to take a hard look at how you and staff approach cremation.

Families will pay a premium price to do business with those firms who have an outstanding reputation and provide excellent customer service. Learn how to raise the bar and differentiate your firm from the discount, direct disposal providers, and bring the value of ritual back into cremation. During this one-hour program, you will learn practical tips that bring a new, contemporary perspective on how to change the minds of the families you serve when it comes to cremation and the importance of a ritual for those they loved.

Register

Live webinar on May 28 • 2:00 PM

Webinar available for download for paid registrants the following Monday.

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